Privacy Policy

Effective Date: October 19, 2026 (Updated)

At Basha Foods International, we are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with our services, or enroll in our communication programs.

Information We Collect

We collect personal information that you voluntarily provide to us when contacting our store, signing up for updates, or engaging with our services. This information may include your name, email address, phone number, and any details submitted through inquiries or web forms. Additionally, when you browse our website, standard non-identifying technical data—such as IP addresses, browser types, device information, and pages visited—may be collected automatically through cookies and general analytics to help us improve site navigation and operational user experience.

How We Use Your Information

The personal information collected is utilized primarily to fulfill customer inquiries, process store orders, communicate administrative or service-related updates, and improve our offerings. When you explicitly consent to receive promotional or SMS updates, we use your contact details to deliver store announcements, product news, and special offers. We do not process or retain your personal data for purposes other than providing, improving, and managing our retail and customer support services.

Text Messaging (SMS) Terms and Privacy

If you opt into our text messaging program, your phone number will be used exclusively to send you requested store updates, promotional alerts, answers to your inquiries, and administrative follow-ups (some of which may be processed by automated systems). Phone numbers collected for other operational purposes—such as in-store pick-up arrangements or digital sales receipts—are kept separate and are never added to SMS marketing lists without separate explicit consent. We strictly prohibit selling, renting, or sharing your mobile phone number with third parties for their independent marketing or promotional activities. Message and data rates may apply depending on your provider, and mobile carriers are not liable for delayed or undelivered messages. You can opt out at any time by replying STOP, or reply HELP for support.

Information Sharing and Disclosure

Basha Foods International does not sell, trade, or rent your personal information to third parties. We may share information with trusted third-party service providers and vendors (such as web hosting partners, IT support, or messaging gateways) solely to assist us in operating our website, conducting business operations, and serving our customers. These service providers are bound by strict confidentiality obligations and are prohibited from using your personal data for any unauthorized purpose. We may also disclose personal information if required by law, regulation, legal process, or governmental request.

Data Security and Retention

We maintain appropriate physical, electronic, and procedural safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to personal data is limited to authorized personnel and service partners who require the information to perform their assigned duties. We retain personal information only for as long as necessary to fulfill the operational purposes for which it was collected, or as required to meet legal and regulatory obligations.

Your Rights and Choices

You have the right to access, correct, or request the deletion of the personal information we hold about you. You may also update your communication preferences at any time. To opt out of promotional emails, you can click the unsubscribe link included in any email message. To opt out of SMS communications, reply STOP to any text message received. For any privacy-related requests or to exercise your privacy rights, please contact our privacy team directly.

Contact Us

If you have questions, concerns, or inquiries regarding this Privacy Policy or our data handling practices, please reach out to us by email at marketing@bashafoods.ca.